Deborah Usifo

Cultivated strong relationships with new and returning customers, resulting in enhanced loyalty and repeat business.

Provided expert product recommendations, directly addressing individual customer needs and driving sales engagement.

Managed diverse customer interactions via social media, live chats, and other digital platforms, ensuring a seamless and positive shopping experience.

Monitored and responded to reviews, inquiries, and feedback, actively fostering a positive online brand presence.

Ensured 100% accuracy of product uploads to backend systems, maintaining real-time inventory visibility on both internal and third-party platforms.

Managed end-to-end order fulfillment, ensuring all orders were dispatched on time and in optimal condition.

Streamlined communication by escalating rider arrival delays to logistics and support teams, minimizing disruption to customer order pickups.

Developed specialized expertise in retail operations, specifically within high-volume Food and FMCG product categories.

Supported the Food Production Team, contributing to the efficient processing of meals.

Executed critical sealing, sieving, picking, packaging, and dispatch operations, maintaining high standards for product integrity.

Achieved production line targets and proactively identified potential quality issues, preventing allergen cross-contamination.

Provided direct feedback to management on account activities and customer complaints, contributing to improved client satisfaction and service delivery.

Served as the primary point of contact for clients, executives, and external partners, streamlining communication and fostering strong relationships.

Managed scheduling for meetings and appointments, optimizing time management for key stakeholders.

Developed and executed a monthly social media content calendar, ensuring consistent daily feeds and enhanced online engagement.

Ensured 100% adherence of all SIM cards to industry and regulatory standards, guaranteeing optimal performance, security, and compatibility.

Identified and rectified defects or irregularities in SIM cards, including physical damage, misprints, and data errors, maintaining product quality.

Verified the accuracy of data encoded on each SIM card, including phone numbers, ensuring data integrity across all batches.

Performed meticulous reconciliation of SIM card production counts, ensuring precise inventory management and accountability.